Updated: 16 July 2010Dear Valued Guest,
At Lexus of Portland we are committed to keeping you informed with the latest news regarding Lexus automobiles. In recent months Lexus has voluntarily recalled several models.
Most recently, Lexus has announced their intention to recall vehicles to replace engine valve springs in certain 2006, 2007 and 2008 GS, IS 350 and LS models. (Please reference the FAQ list below for more details) Lexus estimates that the likelihood of a customer vehicle experiencing this condition is two-tenths of one percent (0.2%). Lexus will send owners of the involved vehicles a recall notification beginning in August.
We are very proud of our Lexus product, and the relationships we have built with our guests over the last 20 years. Once again, We're deeply sorry if any of this information has caused you concern, or loss of trust in Lexus. It is, and always has been important to have your trust and friendship. We look forward to cultivating our relationship with you for years to come.
In order to help with some of your questions, we've put together some frequently asked questions. If you have additional questions that are not addressed here, we encourage you to contact us immediately. Please feel free to contact any of our staff with questions. I am also a phone call or email away if I can help. You can reach me at 503-297-9017 or email me at plane@lexusofportland.com.
Thank you for your continued support and understanding. We look forward to seeing you at Lexus of Portland soon.
Q. Does Lexus intend to recall certain vehicles to replace Engine Valve Springs?
A. Yes – Lexus announced that is has informed the National Highway Traffic Safety Administration of its intentions to file a Defect Information Report (DIR) regarding approximately 138,000 Lexus vehicles powered by 4.6 and 5.0 liter V8 and 3.5 liter V6 engines in certain 2006, 2007 and 2008 GS, IS and LS models in the U.S.
Q. I drive a GS, IS or LS with an engine specified above. How will I know if my vehicle is involved?
A. Lexus will send owners of the involved vehicles a recall notification via first class mail.
Q. What should I do if I experience symptoms such as vibration, rough idle, unusual engine sounds or poor performance?
A. Contact Lexus of Portland Service department to schedule an appointment to have your vehicle diagnosed.
For a complete overview of the Lexus Intended Engine Valve Spring recall, visit Lexus.com/recall
Q. Did Lexus issue a recall for select 2010 HS250h Models?
A. Yes – On June 25th 2010, Lexus filed a noncompliance Information Recall (NCIR) with the National Highway Traffic Safety Administration, informing the agency of the company’s intent to conduct a voluntary safety recall of potentially 17,000 2010 model year Lexus HS 250h vehicles to address a compliance issue with the Federal Motor Vehicle Safety Standard (FMVSS) 301.
What is the condition that prompted this voluntary recall?
As a part of its annual compliance testing program, NHTSA recently conducted an FMVSS 301 compliance test of a 2010 model year HS 250h vehicle. The test involved striking the subject vehicle from the rear at 80 km/h (approximately 50 mph). The vehicle is stuck by a moving deformable barrier with a 70 percent overlap. Following the impact, the test vehicle is rotated on its longitudinal axis to each successive increment of 90o. During the rotation, the vehicle exhibited fuel spillage which exceeded the requirement of the standard.
It is important to note that during vehicle development, Lexus conducted testing utilizing the same protocol. The Lexus tests showed the vehicles fully comply with the FMVSS 301. We are working to understand the different results.
Q. What is Lexus going to do?
A. Lexus is working to identify the reason for the different test results and to identify the cause of the noncompliance. At the present time, Lexus has not identified a remedy for this noncompliance, but it is working hard to do so promptly. As soon as a remedy is developed, Lexus will notify owners of covered vehicle via first class mail.
Q. What if I have questions or safety concerns regarding this issue, should I contact my dealer?
A. If customers have any concern at all, they should feel free to contact Lexus of Portland at 800-955-3987 or Lexus Customer Assistance Center at 800-255-3987
For a complete overview of the Lexus HS250h voluntary recall, visit Lexus.com/Recall
At Lexus of Portland we are committed to keeping you informed with the latest news regarding Lexus automobiles. In recent months Lexus has voluntarily recalled several models.
Most recently, Lexus has announced their intention to recall vehicles to replace engine valve springs in certain 2006, 2007 and 2008 GS, IS 350 and LS models. (Please reference the FAQ list below for more details) Lexus estimates that the likelihood of a customer vehicle experiencing this condition is two-tenths of one percent (0.2%). Lexus will send owners of the involved vehicles a recall notification beginning in August.
We are very proud of our Lexus product, and the relationships we have built with our guests over the last 20 years. Once again, We're deeply sorry if any of this information has caused you concern, or loss of trust in Lexus. It is, and always has been important to have your trust and friendship. We look forward to cultivating our relationship with you for years to come.
In order to help with some of your questions, we've put together some frequently asked questions. If you have additional questions that are not addressed here, we encourage you to contact us immediately. Please feel free to contact any of our staff with questions. I am also a phone call or email away if I can help. You can reach me at 503-297-9017 or email me at plane@lexusofportland.com.
Thank you for your continued support and understanding. We look forward to seeing you at Lexus of Portland soon.
Lonnie Robinett
Service Director
Lexus of Portland
503-297-9017 | 800-955-3987
lonnie_robinett@lexusofportland.com
Service Director
Lexus of Portland
503-297-9017 | 800-955-3987
lonnie_robinett@lexusofportland.com
Phil Lane
President and General Manager
Lexus of Portland
503-297-9017 | 800-955-3987
plane@lexusofportland.com
President and General Manager
Lexus of Portland
503-297-9017 | 800-955-3987
plane@lexusofportland.com
FAQs Regarding Lexus Recalls
Q. Does Lexus intend to recall certain vehicles to replace Engine Valve Springs?
A. Yes – Lexus announced that is has informed the National Highway Traffic Safety Administration of its intentions to file a Defect Information Report (DIR) regarding approximately 138,000 Lexus vehicles powered by 4.6 and 5.0 liter V8 and 3.5 liter V6 engines in certain 2006, 2007 and 2008 GS, IS and LS models in the U.S.
Q. I drive a GS, IS or LS with an engine specified above. How will I know if my vehicle is involved?
A. Lexus will send owners of the involved vehicles a recall notification via first class mail.
Q. What should I do if I experience symptoms such as vibration, rough idle, unusual engine sounds or poor performance?
A. Contact Lexus of Portland Service department to schedule an appointment to have your vehicle diagnosed.
For a complete overview of the Lexus Intended Engine Valve Spring recall, visit Lexus.com/recall
Q. Did Lexus issue a recall for select 2010 HS250h Models?
A. Yes – On June 25th 2010, Lexus filed a noncompliance Information Recall (NCIR) with the National Highway Traffic Safety Administration, informing the agency of the company’s intent to conduct a voluntary safety recall of potentially 17,000 2010 model year Lexus HS 250h vehicles to address a compliance issue with the Federal Motor Vehicle Safety Standard (FMVSS) 301.
What is the condition that prompted this voluntary recall?
As a part of its annual compliance testing program, NHTSA recently conducted an FMVSS 301 compliance test of a 2010 model year HS 250h vehicle. The test involved striking the subject vehicle from the rear at 80 km/h (approximately 50 mph). The vehicle is stuck by a moving deformable barrier with a 70 percent overlap. Following the impact, the test vehicle is rotated on its longitudinal axis to each successive increment of 90o. During the rotation, the vehicle exhibited fuel spillage which exceeded the requirement of the standard.
It is important to note that during vehicle development, Lexus conducted testing utilizing the same protocol. The Lexus tests showed the vehicles fully comply with the FMVSS 301. We are working to understand the different results.
Q. What is Lexus going to do?
A. Lexus is working to identify the reason for the different test results and to identify the cause of the noncompliance. At the present time, Lexus has not identified a remedy for this noncompliance, but it is working hard to do so promptly. As soon as a remedy is developed, Lexus will notify owners of covered vehicle via first class mail.
Q. What if I have questions or safety concerns regarding this issue, should I contact my dealer?
A. If customers have any concern at all, they should feel free to contact Lexus of Portland at 800-955-3987 or Lexus Customer Assistance Center at 800-255-3987
For a complete overview of the Lexus HS250h voluntary recall, visit Lexus.com/Recall
Helpful Links
Vehicle(s) shown may feature optional equipment.
MSRP does not include delivery, processing and handling fee of $875. Excludes taxes, title, license and optional equipment.
© 2006-2010 Lexus, a Division of Toyota Motor Sales, U.S.A, Inc. All information contained herein applies to U.S. vehicles only.
MSRP does not include delivery, processing and handling fee of $875. Excludes taxes, title, license and optional equipment.
© 2006-2010 Lexus, a Division of Toyota Motor Sales, U.S.A, Inc. All information contained herein applies to U.S. vehicles only.